Refund policy

We have an awesome return policy, which means we love and value you as our customer and want you to be completely happy with your purchase and service! If we made you sad in any way, please know that we grant you full liberty to request a return.

To start a return, you can contact us at naturallawapothecary@gmail.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at naturallawapothecary@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right..

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received your return, and let you when to expect the refund , you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.